BILL
FITZGERALD

Welcome to my portfolio! I'm a Salesforce-certified data and program operations professional with 5+ years managing complex, data-driven programs in nonprofit and education. My work sits at the intersection of CRM systems, impact measurement, and program strategy — translating data into decisions that matter.

At ICIC (Initiative for a Competitive Inner City), I lead data operations and digital learning for ICCC (Inner City Capital Connections) — a national, tuition-free executive education program that has trained 7,772+ small businesses, supported 29,192 jobs created, and helped alumni raise $2.66B in capital since 2005. I administer Salesforce for 400+ active participants annually and manage outreach and data operations for 7,200+ alumni, including our annual impact analysis. I serve on the company's Program Evaluation Committee alongside the CEO, and represent ICIC on our cross-program AI Committee — piloting tools like Claude and ChatGPT to improve program delivery.

I also manage automated application and interview workflows using Calendly, Alchemer, Zapier, and TalentLMS to streamline the participant pipeline end-to-end.

Most recently, I completed a fellowship with the Northeast Transition Initiative (NETI), focused on employee ownership as an exit strategy for small businesses — connecting with lenders, cooperative developers, and economic development practitioners across the Northeast.

My work samples reflect experience in Salesforce administration, data reporting, program management, curriculum development, and business analytics — spanning roles at ICIC, TEACH LLC, and beyond.